Get in Touch

Support Center

Contact support, verify an agent, report a scam, or report a technical issue.

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Verification Team

Document review, identity checks, and account activation status.

info@gopayfrance.org
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Hours

Support: 24/7  •  Verification Team: Mon–Fri, 9am–6pm

Thanks — your message has been submitted. Our support team will get back to you shortly.

Verify an agent

If someone contacted you claiming to represent GoPay France — by phone, email, chat, or social media — check them here before you trust or share anything with them.

Remember: Real GoPay France staff will never ask you for your password, one-time passcode (OTP), full card number, or to make a payment to "verify" your account. If anyone asks for these, stop and report it as a scam.
Thanks — your request has been submitted. Our security team will confirm within 24 hours whether this person is a genuine GoPay France agent.
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How to stay safe while you wait

  • Don't share passwords, OTPs, or full card numbers with anyone
  • Don't send payment to "confirm" or "unlock" your account
  • Contact us directly using the numbers/emails on this page rather than a number they gave you
  • When in doubt, treat the contact as unverified until we confirm it

Report a scam

If you believe you've been targeted by fraud — a fake agent, a phishing message, or an unauthorized transaction — report it here right away.

If you shared a password, OTP, or card number, change your password immediately and contact Customer Support in addition to filing this report.
Thanks — your scam report has been submitted. Our fraud team will review it and follow up by email or phone.
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What happens next

  • Our fraud team reviews every report
  • Payments are protected and can be charged back within 10 days
  • We may reach out for more details to support your case
  • For urgent cases, also contact Customer Support above

Report a technical issue

Something not working right — a failed transfer, a broken page, or an app error? Let us know.

Thanks — your technical report has been submitted. Our engineering team will investigate and follow up.
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Before you report

  • Check with Customer Support for known outages
  • Note the exact time the issue occurred
  • Include a transaction ID if money was involved
  • Urgent payment issues also qualify for the 10-day chargeback protection